Frequently Asked Questions
Everything you need to know about our baby-friendly fashion and essentials.
What materials do you use for your baby clothing?
We prioritize comfort and safety by using certified organic cotton and hypoallergenic fabrics that are gentle on sensitive newborn skin.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I choose the right size for my baby?
Each product page features a detailed size guide based on weight and height measurements to help you find the perfect fit as your baby grows.
Are your products machine washable?
Yes, most of our garments are machine washable. We recommend using a gentle cycle with cold water and a mild detergent to maintain fabric softness.
Do you offer gift wrapping services?
Absolutely! You can select our premium eco-friendly gift wrapping option at checkout, which includes a personalized note and a signature Koala Babycare box.